Upon successful completion of your purchase from WOWhouseplans.com, your order is processed, printed, and prepared for shipping within 2 - 4 business days. It is then shipped via UPS Standard Ground, and you are provided with a tracking number which is sent to the email address you provide on our Check Out page. Depending on the distance of your shipping destination from our headquarters in North Louisiana, UPS Standard Ground takes approximately 1 - 4 business days to ship within the contiguous U.S.A. For further details on UPS deliveries via Standard Ground or to use your tracking number to check the status of your UPS shipment, you may go to http://www.ups.com. Please note: UPS does not deliver to post office boxes, and weekends and federal holidays are not considered business days.
Customization requests delay the normal 2 - 4 business days required for shipping preparation, and the amount of delay depends on the amount of customization requested. Before you make your purchase you may submit our Customization Request form for more information on customizing a WOW house plan. If your order includes a plot plan, the plot plan is prepared and electronically delivered separately from the rest of your order. (See our Plot Plan Request page for more details)
The fee for shipping within the contiguous United States of America is $40.00 (USD). For orders requiring shipment to locations outside the contiguous U.S.A., please use our Contact Us form to request a special shipping quote for your order prior to purchase. WOWhouseplans.com reserves the right to decline any purchase requiring shipment outside the contiguous U.S.A. (Alaska, Hawaii, and all off-shore U.S.A. territories are NOT part of the contiguous U.S.A.)
On our Check Out page, which you complete prior to making your purchase, you are required to select whether or not a delivery signature is required. If your shipped order is returned to WOWhouseplans.com, whether no one is available to sign for the delivery at your shipping destination or for any other reason deemed necessary by the shipping company, no credit is issued for the shipping charges on your returned order. You will be charged another full shipping and handling fee for the redelivery of your order. For further details on UPS deliveries via Standard Ground with and without a required delivery signature, you may go to http://www.ups.com.
If upon arrival you suspect your order is damaged, be sure to open the package in the presence of the delivery person. If your order is damaged, write the word “Damaged” next to your signature on the delivery acknowledgement. Be sure to save the shipping container and all packing materials for later inspection by the shipping company, if you are unable to open a damaged order in the presence of a delivery person. In all cases, immediately contact WOWhouseplans.com using our Contact Us form for further resolution of your situation.